Risk & Safety Solutions Melbourne respects your privacy. This policy explains what personal information we collect through this website and in the course of our consulting work, how we use and protect it, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
In short
- We only collect what you choose to send us, such as an enquiry or a newsletter sign-up.
- We use it to respond to you and to deliver our services. We never sell it.
- This website does not use analytics, advertising or tracking cookies.
- You can ask to see, correct or delete your information at any time.
Who we are
In this policy, “RSSM”, “we”, “us” and “our” means [legal entity name] (ABN [ABN]), trading as Risk & Safety Solutions Melbourne, of 43 Windora Drive, Point Cook VIC 3030, Australia. This policy applies to riskandsafetysolutions.au and to personal information we handle when providing our services.
What personal information we collect
When you contact us through the website. Our contact form asks for your first and last name, email address, company, phone number, job title, preferred contact method, industry, how you heard about us, the service you are interested in and a summary of your enquiry. Only your name, email address and the service you need are required.
When you subscribe to our newsletter. We collect your email address.
When you work with us. We may collect business contact details for you and your colleagues, and information about your site, operations and projects that you provide so we can deliver our services. We do not intentionally collect sensitive information (such as health information). If you send us any, we will only use it for the purpose you provided it for.
When you visit the website. Like most websites, our web server records technical information such as your IP address, browser type and the pages you visit, for security and to keep the site running. We do not use this to identify you.
You can visit the website without telling us who you are. If you don’t give us the information we need to respond to an enquiry, we may not be able to help.
How we use your information
- To respond to your enquiry and talk with you about your needs.
- To prepare proposals and deliver, manage and invoice our services.
- To send our newsletter, if you subscribed. Every newsletter includes a way to unsubscribe, or you can email us at any time.
- To keep business records and meet our legal, regulatory and professional obligations.
- To keep the website secure and working properly.
We will not use your information for any other purpose unless you agree or the law allows it.
Who we share it with
We don’t sell, rent or trade personal information. We only share it with:
- Service providers who help us run our business, such as our website host ([hosting provider]), our email and email-delivery providers ([email provider]) and our IT support. They may only use the information to provide their service to us.
- Google Fonts, which supplies the typefaces used on this website. When a page loads, your browser connects to Google’s servers, which receive your IP address.
- Regulators, authorities or professional advisers, where the law requires it or where it’s needed for a project you have engaged us on (for example, a submission to a fire authority made on your behalf).
Overseas disclosure
Some of our service providers may store or process information outside Australia, including in [countries, e.g. the United States]. We work with reputable providers that protect information to a standard comparable to the Australian Privacy Principles. We also work with clients in Singapore and the Middle East; where a project involves an overseas office, project information may be shared with it as part of delivering the work.
How we store and protect it
Website enquiries are sent to our business email and a copy is stored securely in the website’s database, which only authorised staff can access. We protect information with access controls, strong passwords and up-to-date software.
We keep personal information only for as long as we need it. Website enquiries that don’t lead to an engagement are deleted after [12 months]. Client and project records are kept for as long as our legal and professional obligations require, then securely destroyed or de-identified.
Cookies and links to other websites
This website doesn’t set analytics, advertising or tracking cookies for visitors. Our pages link to other websites, such as LinkedIn, Facebook, YouTube, X and Google Maps. When you follow those links, the other website’s privacy policy applies, not ours.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We’ll respond within 30 days. We may need to confirm your identity first, and in limited cases the law may allow us to refuse a request; if so, we’ll explain why.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first so we can try to fix it. We’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Questions about your privacy?
Email info@riskandsafetysolutions.au, call +61 (0)3 9804 8571, or write to us at 43 Windora Drive, Point Cook VIC 3030. Please mark your message “Privacy”.